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Refunding undelivered upvotes

Feature Request

It looks like in progress upvotes that were not delivered before the comments were removed are not being refunded.

Additionally, some of the comments and posts that have been removed are not showing this status in the Track Tasks dashboard.

Status: Completed3 comments

Comments3

  • Engain io

    Team•

    Mar 5

    Hi

    Thanks for raising this. Usually, upvotes are scheduled to be delivered over time. If a post or comment gets removed before all the scheduled upvotes are delivered, the system will still attempt to send the remaining upvotes at their scheduled times.

    When it reaches that time and detects that the post or comment is no longer available, the undelivered upvotes are automatically refunded. Because of this, the refunds may appear gradually over time as each scheduled attempt fails.


    I understand this isn’t ideal, so I’ll also raise this with our technical team to explore improving the process—such as refunding all remaining credits at once when the system detects that the post or comment has been removed and cancelling the remaining scheduled upvotes.

    In the meantime, could you please share the task ID where this occurred? I’ll take a closer look and check the refund status for the Upvote order.

    Thanks

    • Coffee Lake

      •

      Mar 5

      That sounds like a better solution to the current set up

      This is an example:

      k972zjkgswq4anrv2ac9yfmne18240zh but I believe this has happened on a few of my tasks even though they still show as published and not removed

      • Engain io

        Team•

        Mar 9

        Thanks for providing the task Id. I had a look at the above task and I can see the moderator had removed the comment. Hence Upvotes were not being delivered. It would have said published previously when the comment was live but it does not exist anymore since the moderator has removed them.