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New to Engain, need a little guidence please

Feature Request

I am new and after getting my first client uploaded I ran into these questions for a local dentist I will be posting for:

New Opportunities: I'm seeing posts with high relevance scores, some as high as 95, but none of them are in our target geo area. A good example is a post asking whether a general dentist can place an implant for a lower first molar. Should I still be commenting on threads like this using the recommended response, even when they're not location-specific?

SEO Opportunities: Same geo question applies here. Also, what's the right approach for these threads? Are we dropping a brand mention, a direct link, or both?

Competitor Mentions: I added 8 competitors for this practice and only one showed any mentions, and that was back in 2023. Is there anything actionable I should be doing with that data at this point?

Smart Search: The only searches pulling relevant results are broad city terms like Dallas TX or Grand Prairie TX, and nearly all of those posts are from 2025 or earlier. Should I be commenting on older threads, or is there a better search strategy I should be using?

The bigger question across all of this: does it make sense for a local dental practice to engage on threads that aren't geographically specific to their area? I want to make sure we're using the platform the right way before we start posting.

Thank you ahead of time!
Mike

2 comments

Comments2

  • Engain

    Team•

    Apr 17

    For better targeting, just change the description of the project to match the location of the dentist.

    Also, you can always book a call within the app. On the top right corner, you have a button to book a call, and we will talk with you and help you out any way we can.

    • Red Bucket

      •

      Apr 20

      my support experience has not been good. I emailed Lukas twice with no response. I posted here and was directed to set up a call with David. I set up the call, showed up on time, and waited 15 minutes in the Google Meet. David did not join.

      I genuinely want to give Engain a fair shot but I need someone to actually show up and help me. If this does not get resolved I will be requesting a refund.

      Is there someone who can reach out to me directly today?

      Mike